Shipping

DRAFT for legal review, 1 Nov 2026

Where we deliver

We deliver to addresses in Australia only.

We cannot promise delivery to PO Boxes. [UNVERIFIED: this depends on each supplier and carrier, and was not confirmed from an official source. Check it during supplier sourcing.]

Some remote areas take longer, and some products cannot be sent to some places. Checkout tells you before you pay.

How your order is sent

Our suppliers are in Australia. A supplier sends your order straight to you, or we order the stock for your order.

Products in one order can come from different suppliers. They may arrive in separate parcels, on different days.

Delivery times

Delivery times are not the same for every product or every place.

Each product page shows a range of days for dispatch and for delivery to your area. Checkout shows the range for your address.

Dispatch time is how long the supplier takes to hand your parcel to the carrier. Delivery time is how long the carrier then takes.

The ranges are our best estimate. We count them in business days from when your payment goes through.

Delivery charges

Delivery charges depend on the product and where you live. Checkout shows the delivery charge for your whole order before you pay.

Tracking

When the carrier gives us a tracking number, we email it to you.

If your order is late

If your order has not arrived by the end of the delivery range, email us at [email protected].

We will ask the supplier and the carrier where it is, and we will tell you what we find.

The law says we must supply your order within the time we stated, or within a reasonable time if we did not state one.

If we cannot supply your order in time, we must offer you a solution. If it is still not supplied, you are entitled to a refund.

Lost or damaged parcels

If a carrier loses or damages your parcel, we sort it out with the carrier. You do not have to chase them.

If your tracking says delivered but you do not have the parcel, check with the people at your address and with your neighbours. Then email us.

If your parcel arrives damaged, take photos of the box and the product before you send anything back. Then email us.

We will repair, replace or refund the product, depending on how serious the damage is. See our Returns and refunds page.

Items with batteries

Some products contain lithium batteries. Some torches, radios and power banks are examples.

Carriers set rules about how lithium batteries can be sent, such as limits on how many and how they are packed.

These rules can limit how and where we can send some products. If this affects your order, we will tell you before you pay.

Check your address

Check your delivery address before you pay. If you notice a mistake, email us straight away. We will try to fix it before the order is sent.

Returns

Our Returns and refunds page says who pays for return postage.